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Help Desk Analyst - II - Boca Raton

Boca Raton, FL 33487

Posted: 07/09/2026 Industry: IT Job Number: 237522 Pay Rate: $33.65 / hour

Job Description

Job Overview

We are seeking a highly skilled Help Desk Analyst - II to join our client's dynamic IT support team.

This position requires someone who can immediately troubleshoot Microsoft 365, Active Directory, Windows endpoints, networking, and end-user issues with minimal ramp-up.

Hours

  • 8:00 a.m. - 5:00 p.m. M-F with potential for on-call weekends

  • 65-70k

Duties

  • Provide advanced technical support to end-users via phone, email, and remote tools, addressing issues related to hardware, software, and network connectivity.

  • Troubleshoot and resolve equipment malfunctions, including desktops, laptops, mobile devices, printers, and peripherals.

  • Diagnose and resolve software problems

  • Manage user accounts and permissions within Active Directory and other identity management systems.

  • Support network troubleshooting activities involving TCP/IP protocols, DNS configurations, VPN access, firewall settings, LAN/WAN connectivity, and network security measures like Meraki.

  • Utilize ticketing systems such as ServiceNow or BMC Remedy to document incidents accurately and track resolution progress.

Skills

  • Proven experience in technical support roles with a focus on IT support and help desk functions.

  • Strong knowledge of computer hardware components and troubleshooting techniques.

  • Proficiency in Windows 365 environment.

  • Expertise in computer networking concepts including TCP/IP, DNS, VPNs, firewalls, LAN/WAN architecture.

  • Familiarity with Active Directory management for user account provisioning and security policies.

  • Ability to manage customer support tickets efficiently.

  • Skilled in analyzing complex technical issues quickly to identify root causes.

  • Excellent communication skills to convey technical information clearly to non-technical users.

  • Ability to work independently while collaborating effectively within a team environment.

 

This position is contingent on a background check

Meet Your Recruiter

Sergio Herrera
Operations Director

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