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Outbound Enrollment Specialist - Location: Boca Raton

Schedule/Shift:

• 9:00 AM – 5:45 PM

• 10:15 AM – 7:00 PM

• 11:15 AM – 8:00 PM

• Includes two 15-minute breaks and a 45-minute lunch daily

Position starts at $22.00/hr.

Training Schedule

• 1st week: 9:00 AM – 5:45 PM (no matter what shift you're hired for training is this schedule)

Compensation & Benefits

• Competitive base pay + commission

• Commission paid at:
  

  • 50% while temporary

  • 100% upon permanent conversion

About the Role:
We are seeking a motivated and customer-focused Sales Representative to join our team, supporting the program. In this role, you will communicate the value and benefits of membership to prospective patients through a personalized, consultative sales approach.

This is a great opportunity for individuals who thrive in a fast-paced, structured environment and enjoy engaging with people. All sales efforts are conducted through outbound campaigns to patients already associated with transitioning physicians—no cold calling involved.

Comprehensive training is provided to ensure your success and confidence in delivering high-quality service.

Key Responsibilities

• Conduct outbound call campaigns to educate patients on the benefits of membership

• Utilize a consultative approach to identify patient needs and highlight relevant program features

• Handle inbound calls and document all interactions accurately in Salesforce (CRM)

• Perform research and assist with problem resolution

• Escalate patient concerns to management when necessary

Key Competencies

• Strong understanding of company policies, procedures, and program offerings

• Professional, positive, and service-oriented communication style

• Ability to effectively collaborate with physicians and their staff

• Proven success in outbound calling environments and meeting performance metrics (conversion rates, talk time, quality scores)

• Excellent phone etiquette and ability to navigate advanced phone systems

• Bilingual skills are a plus

Minimum Qualifications

• High School Diploma or GED

• 2+ years of Sales/Customer Service experience in a call center OR administrative/business environment 

Preferred Qualifications

• Associate degree

• Experience in consultative or relationship-based sales (healthcare or membership-based services preferred)

• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems

Position is contingent on a background check.