We are seeking a Customer Support & Technical Specialist who is curious, solution-driven, and enjoys understanding how products work while helping customers resolve technical questions both over the phone and in person. The ideal candidate is reliable, coachable, detail-oriented, comfortable with technology, and steady under pressure, with a strong focus on problem-solving and team support.

Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Pay Rate: $19.00/hr

Key Responsibilities

• Troubleshoot and resolve customer inquiries related to flooring tools, tile tools, and installation accessories

• Provide clear, accurate guidance based on product functionality

• Serve as a liaison between customers, Sales, Product Management, and internal teams

• Manage administrative tasks including RGAs, order entry, backorders, export documentation, and vendor portal updates

• Maintain professionalism, accuracy, and composure in a high-volume support environment

• Proactively identify and resolve customer concerns to ensure a positive experience

• Demonstrate and present products to visiting clients and corporate partners at the facility.

Skills & Qualifications

• Previous customer support experience with a technical or product-focused component

• Comfortable using Windows, ERP systems (AS400 or similar), EDI, and vendor portals

• Strong attention to detail and ability to manage multiple priorities

• Calm, patient, and professional communication skills

• Interest in learning product applications; hands-on or retail experience with tools or home improvement is a plus

Requirements:

• Position is contingent upon passing a background check

• Must have recent professional customer service experience

• Previous flooring and product showcase experience is a plus