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We are seeking a highly organized and customer-focused Purchasing & Customer Support Coordinator to join our growing team. This position is ideal for a proactive professional who thrives in a fast-paced environment and enjoys balancing customer service, vendor coordination, inventory management, and operational support.

Integrity is at the core of everything we do. We are guided by strong moral principles, professionalism, and a commitment to delivering an exceptional client experience.

What You'll Do

As a key member of our team, you will play an important role in ensuring customer satisfaction while supporting inventory operations, vendor relations, and project coordination.

Responsibilities

• Resolve field issues, returns, warranties, and parts requests by coordinating with clients, vendors, and internal sales staff

• Process purchase orders, reorders, vendor returns, and shipment tracking

• Monitor and maintain vendor credits and warranty documentation

• Conduct cycle counts and assist with physical inventory management

• Maintain replenishable and non-replenishable stock catalogs

• Manage stock and liquidation inventory including tagging, organization, and quantity tracking

• Maintain accurate item setup, pricing updates, and database records within company systems

• Assist customers in person, by phone, and through email with product recommendations and support

• Utilize CRM and inventory management systems to track projects and customer activity

• Support sales initiatives by delivering exceptional service and product knowledge

Qualifications

• Minimum 2 years of experience in decorative plumbing, architectural hardware, building materials, construction supply, or related industry

• Strong negotiation and problem-solving skills with the ability to balance vendor and client relationships

• Experience handling warranties, returns, field issues, and vendor coordination

• Knowledge of inventory management and inventory control processes

• Familiarity with replenishable and non-replenishable stock management

• Experience processing purchase orders and coordinating vendor shipments

• Strong computer proficiency including CRM and inventory software systems

• Excellent written and verbal communication skills with professional phone and email etiquette

• Exceptional organizational skills with the ability to prioritize and manage multiple projects efficiently

What We're Looking For

• Positive attitude and team-oriented mindset

• Strong attention to detail

• Ability to work independently and follow through on tasks

• Passion for delivering high-level customer service

• Professionalism and integrity in all interactions

22-26/hr.