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Our client is seeking a highly organized, detail-oriented Client Services Coordinator to serve as the central point of contact between customers and internal departments. This is a fast-paced role that combines customer service, order management, logistics coordination, technical support, and administrative operations.

The ideal candidate thrives in a multitasking environment, has excellent communication skills, and can confidently manage customer interactions while navigating multiple systems simultaneously.

Key Responsibilities

• Process customer quotes, orders, returns (RMAs), and warranty requests.

• Serve as the primary point of contact for OEM customers regarding pricing, lead times, order status, and product inquiries.

• Answer inbound calls and emails while accurately entering information into company systems in real time.

• Research multi-level bills of materials to determine product availability and lead times.

• Coordinate domestic and international shipments, including shipping documentation and certifications.

• Work closely with production, warehouse, engineering, purchasing, quality, and accounting teams to resolve customer and operational issues.

• Track and assist with past-due orders, invoices, and collections.

• Provide basic technical support and identify parts from customer-provided photos.

• Maintain reports, spreadsheets, SOPs, and operational documentation.

• Assist with onboarding, training, and special company projects as needed.

• Support inventory counts and occasional shipping activities.

Qualifications

• Minimum typing speed of 50 WPM (testing required).

• Ability to talk with customers while entering information directly into multiple systems.

• Strong customer service, problem-solving, and communication skills.

• Excellent organizational skills with the ability to manage multiple priorities simultaneously.

• Proficiency with Microsoft Excel, Word, and Outlook.

• Experience with order processing, logistics, shipping, or customer support preferred.

• Ability to work independently and collaboratively across departments.

• Strong memory, retention, and follow-through skills.

• Professional phone presence with exceptional call control and de-escalation abilities.

• Experience with domestic and international shipping processes is a plus.

What We're Looking For

This position is ideal for someone who enjoys solving problems, supporting customers, and keeping operations running smoothly. The successful candidate will be highly dependable, adaptable, and capable of handling a high volume of customer interactions while maintaining accuracy and professionalism.

$50,000/yr.